Reaching out to PeachPay support
If your own troubleshooting doesn't solve the issue feel free to reach out to PeachPay support by emailing [email protected].
Please try to provide the following information when you reach out to us.
What PeachPay settings are you using? (Screenshots)
What WooCommerce settings are you using? (Screenshots)
Other Plugins that may have similar functionality to what PeachPay provides. For example if you are using a currency switcher plugin with PeachPay issues can arise since PeachPay has a built-in currency switcher.
Order IDs, Product IDs, and any other relevant ID for a specific transaction or occurrence.
The time and date the issue happened
Other relevant screenshots and information
Also, make sure to keep your plugin activated in Test Mode. This allows us to troubleshoot the issue on our end. PeachPay will not show to customers while in Test Mode.
PeachPay now features premium support. If you are looking for priority troubleshooting, help with setup, or anything else support-related, premium support is a good option for you. You can purchase Premium Support for $10 per month here.
Canceling Premium Support
If you wish to cancel Premium Support that you have bought simply email us at [email protected].